1. How long does shipping take?
Orders are typically processed and printed within 3–5 business days. Standard shipping within the US takes an additional 5–10 business days. Total delivery time is usually 8–15 business days from the date of purchase.
2. Do you ship internationally?
Yes! We ship worldwide. International delivery times vary by destination, typically 10–20 business days. Please note that customs fees or import duties may apply and are the responsibility of the buyer.
3. What is your return & refund policy?
Since all our products are made-to-order (print-on-demand), we do not accept returns or exchanges for buyer's remorse. However, if your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and we will send a free replacement or issue a full refund.
4. How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website. If you haven't received a tracking email within 7 business days, please contact us at support@westpoddrip.com.
5. Can I cancel or change my order?
Orders can be cancelled or modified within 24 hours of placing them. After that, production begins and we are unable to make changes. Please contact us immediately at support@westpoddrip.com if you need to make a change.
6. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.
7. Will the colors look exactly like the photos?
We do our best to represent colors accurately in our product photos. However, slight variations may occur due to monitor settings and the nature of print-on-demand production. Colors may appear slightly different on the actual product.
8. My order arrived damaged. What should I do?
We're sorry to hear that! Please email us at support@westpoddrip.com with your order number and a clear photo of the damaged item within 30 days of delivery. We will resolve the issue promptly with a replacement or refund.
9. Do you offer custom or personalized products?
Yes! Many of our products support personalization. Look for the customization options on the product page. If you have a special request, feel free to reach out to us before placing your order.
10. How can I contact customer support?
You can reach our support team anytime at support@westpoddrip.com. We aim to respond within 24–48 hours on business days.